Does your Google Business Profile have an active suspension? Many business owners encounter this problem. Google suspends profiles for many reasons, but it’s not a lost cause.
In this article, you will learn how to recover a Google Business Profile systematically. Continue reading!
Understanding the Reasons for a GBP Suspension
Google can suspend your business profile for a plethora of reasons. If you know why it happened, this will help you address the problem faster.
Common Causes of Suspension
There are several reasons why Google may suspend your business profile. Here are some common reasons:
- Inaccurate Information: One reason is that you may have incorrect details on your profile. You have to have accurate and consistent information drawn from your website to your GBP such as company name, address, and phone number. Whatever you have listed on your website, it has to be listed EXACTLY the same on your profile.
- Spammy Behavior: Keyword stuffing, spamming, and posting several posts in a short period of time appear to be spamming.
- Post-publication and Unauthorized Edits: No changes should be made except by authorized managers. Edits without permissions may cause your profile to be put under review.
- Suspicious Reviews: Suspicious reviews such as an unusual number of reviews coming in a short period of time might be problematic.
- Quality Issues: Creating poor content or using too many fake pictures is unjustifiable and lowers the portfolio’s stature.
These points give us a reason as to why a Google Business Profile could be suspended.
You might want to contact Google to get this issue reviewed, and beating the long queues takes time. At worst, it may take several weeks to resolve. It also requires a lot of time before the reinstatement process is completed. During that period, and depending on the type of suspension, new potential clients will not be able to locate your business.
Types of GBP Suspensions
Regarding GBP suspension, considering the imposed type, it is imperative to explore how best to address it. Is it a “soft” or “hard” suspension? Is the manager or owner account unavailable? Below are the types of suspension Google hands out:
- Soft suspension: A soft suspension implies that your business has been suspended as unverified for some reason. When you suffer this kind of suspension, a notice will be displayed upon logging into your GBP account, with the listing still active on Google and Google Maps. Your administrative rights to this listing will be suspended until satisfactory verification evidence is received.
- Hard suspension: A hard suspension is not easy. Google has concluded that your listing should be disallowed because it does not meet its policy requirements or because of other issues. A hard suspension makes it impossible to delete logs and indicates a removal notice, which is totally bad.
- Manager account suspension: Account suspensions fall under manager or owner account suspensions. Manager account suspension entails revoking the administrator’s authority over the listing, but the listing remains operational.
- Owner account suspension: The suspension of the owner’s account is taken out of the owner’s core account because there is no longer a Google account of the owner. All the listings and reviews will be deleted.
Steps to Recover a Suspended Google Business Profile
You need to follow these steps to recover the suspension on your profile.
Submit a Reinstatement Request
Once your profile is disabled, you should submit a permanent reinstatement request through the Google Business Profile reinstatement form. Be prepared to fill out the form and collect all necessary information about your real business details. You WILL have to submit documentation and proof of ownership that Google requires.
Help Google to easily understand why your profile has to be reinstated using simple words.
It is very important not to try to submit it several times if the procedure is prolonged. Latent errors cause requests to be silenced. Simplifying the submission of reinstatement requests are crucial. This would mean listing as many details about the business profile that was suspended as possible.
Prepare and Submit Your Appeal
Think about your business information. It includes your address, phone number, and business name. Make sure it is correct. Then, go to the Google Business Profile reinstatement request form and fill it out properly.
You must explain why the suspension, in your opinion, is unjust. Support your opinion by giving all necessary proof. Add any documents that support your argument. No long statements are required, be concise.
If you are still confused, use the Google re-appeal tool after the form is submitted. Respond to all questions from Google in that email to facilitate changes faster.
Promptly Reply to Google Support Communications
Make sure to check your email soon after you have sent your appeal. Google support might require additional information related to your business profile. When this happens, make sure to respond to their messages immediately in a succinct manner.
Send any answers or documents that are being requested immediately. By doing so, you assist in speeding the recovery procedure of your suspended profile. Be courteous and professional at all times with Google support.
What to Do If Your Appeal Is Denied
Do not panic if your appeal is rejected. There may still be actions that you can take to restore a suspended Google profile.
Request an Additional Review
If Google denies your appeal, request an additional review. Go to the Google Business Profile Support page. Under ‘fix suspended GMB profile,’ there is an option to’ fix suspended GMB profile. ‘ Fill in all the required details again.
Please respond clearly, addressing any new issues that have arisen since the last appeal. This helps speed up the process. A lot of respect and patience are needed when dealing with Google support.
Final Words
Getting back a suspended Google Business Profile account can be very tricky. For some people, it’s better just to follow all the steps and wait. Solve the problems, make the appeal, and communicate with their support team.
In no time, you will be back online with your business!
If you need assistance with your Google Business Profile, give us a call at 813-320-7711. We will help you!
